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Vt. Settles Consumer Protection Case With Gas Firm

The nation's largest retail propane gas dealer and the state of Vermont have settled a case that alleged the company violated the state's consumer protection laws.

The attorney general's office says that AmeriGas Propane, LP, has agreed to pay almost $255,000 to Vermont consumers, $190,000 to the Low Income Home Energy Assistance Program and $100,000 in civil penalties to the state.

AmeriGas identified 169 consumers who, between Jan. 1, 2010, and June 30, 2013, experienced delays in propane disconnection, whether in removing the tank or providing a refund. The company also charged a fee for reading propane meters without proper disclosure.

AmeriGas Vice President Bob Young says it unfortunate that some customers were inadequately informed of fees for meter reading or did not receive timely refunds.