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State Reports More Improvement In FairPoint Repair Delays

The Department of Public Service says FairPoint Communications continues to make significant progress in resolving the backlog of telephone repairs. 

The repair delays, which have been a problem since last summer, have landed the company in hot water with regulators.

The department says the number of outstanding repairs has dropped by 50 percent from a week ago.

Based on numbers provided to legislators, that means there are now about 400 Vermont customers waiting for phone service and repairs.

Telecommunications Director Jim Porter says he’s pleased with the progress.

Porter says the state will watch the numbers closely to see what impact this week’s snowstorm will have on FairPoint’s service delay problems.

In a statement released as the storm approached, FairPoint says it is prepared to deal with weather-related outages.

The company says it has "resources, operations and support personnel at the ready across Vermont, New Hampshire and Maine to respond."

Steve has been with VPR since 1994, first serving as host of VPR’s public affairs program and then as a reporter, based in Central Vermont. Many VPR listeners recognize Steve for his special reports from Iran, providing a glimpse of this country that is usually hidden from the rest of the world. Prior to working with VPR, Steve served as program director for WNCS for 17 years, and also worked as news director for WCVR in Randolph. A graduate of Northern Arizona University, Steve also worked for stations in Phoenix and Tucson before moving to Vermont in 1972. Steve has been honored multiple times with national and regional Edward R. Murrow Awards for his VPR reporting, including a 2011 win for best documentary for his report, Afghanistan's Other War.
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